SHIPPING POLICY: Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the highest levels of responsiveness to you at all times. Shipping We offer Free Shipping for all of our order. The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centre for dispatch within 24 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centre to the destination. The delivery usually takes about 2-5 business days.
REFUND POLICY: Thank you for purchasing our products at mysolestory.com, operated by My Sole Story.
We don’t offer refund on purchased product post successful delievery. We do offer exchange or replacement on purchased product if in case it’s a size issue or damaged. You are eligible for a replacement within 48 hours of your purchase. After 48 hours period, you will no longer be eligible and won’t be able to receive a replacement. Exchange will be initiated within 3-5 business days after your return is received and processed. Please ensure the product is unsued and in same packaging condition for us to process your exchange seemlessly.
We encourage our customers to try the product in the first two weeks after their purchase to ensure it meets their needs. If you have any additional questions, feel free to contact us at:
RETURN POLICY: We appreciate you buying from us at My Sole Story. As stated above we will provide exchange on damaged product or if it’s unfit for you due to size issue. Please ensure while raising a request for exchange the product is unused with same packaging.
For further assistance with regards to your order, please contact us at: hello@mysolestory.com
