SHIPPING POLICY: Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the highest levels of responsiveness to you at all times. Shipping We offer Free Shipping for above Rs.999 order. The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centre for dispatch within 24 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centre to the destination. The delivery usually takes about 2-5 business days.
REFUND POLICY: Thank you for purchasing our products at mysolestory.com, operated by My Sole Story.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back with no questions asked.
You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. Refunds will be initiated within 3-5 business days after your return is received and processed, and the refunded amount should reflect in your original payment method within 7-10 business days, depending on your bank’s processing time.
We encourage our customers to try the product in the first two weeks after their purchase to ensure it meets their needs. If you have any additional questions or would like to request a refund, feel free to contact us at:
RETURN POLICY: If you are not satisfied with the product, you may return it to us in its original condition, along with the packaging, within 10 days of receiving it.
Once we receive the returned product, we will process it within 3-5 business days. Please note that refunds for the return will be initiated after the return is processed, and you can expect the amount to reflect in your account within 7-10 business days, depending on your payment provider.
